Before Your Adventure – Please Read

Terms & Conditions

By booking and participating in a tour with Hawaii Island Insider Tours LLC, you agree to the following:

Liability Waiver

Guests understand that participation in tours and transportation involves inherent risks. By booking, guests agree that Hawaii Island Insider Tours LLC is not liable for any injuries, accidents, loss, or damages that may occur during the tour.

Assumption of Risk

Tours may include walking on uneven surfaces, exposure to weather, and natural conditions. Guests accept all risks associated with participation.

Personal Belongings

Guests are responsible for their personal belongings. We are not responsible for lost, stolen, or damaged items.

Cruise & Timing Responsibility

We plan all tours around cruise schedules. However, guests are responsible for managing their own time and ensuring they return to the ship. We are not responsible for delays due to traffic, weather, or unforeseen circumstances.

Itinerary Changes

Routes and stops may change at any time due to weather, road conditions, safety, or operational needs.

Guest Conduct

We reserve the right to refuse service or remove any guest for unsafe, disruptive, or inappropriate behavior. No refunds will be issued in these cases.

No Drugs or Alcohol

Illegal substances are strictly prohibited. Alcohol is not permitted unless stated otherwise. Violation may result in removal from the tour without refund.

Vehicle Safety

All guests must remain seated while the vehicle is in motion and follow all driver instructions.

Accessibility Notice

Our vehicle does not have a wheelchair lift or ramp. Guests must be able to step into the vehicle. Space is limited and we cannot accommodate wheelchairs or large mobility devices at this time.

Cancellation & Refund Policy

We understand that plans can change. Please review our policy below:

Full Refund

Cancellations made at least 72 hours before the scheduled tour will receive a full refund.

Partial Refund

Cancellations made within 48 to 72 hours of the tour may be eligible for a partial refund at our discretion.

No Refund

Cancellations made within 24 hours of the scheduled tour or no-shows are non-refundable.

Late Arrivals

Tours depart on time. Guests who arrive late or miss the tour are not eligible for a refund.

Weather & Operational Changes

Tours operate rain or shine. If a tour must be canceled due to unsafe conditions or unforeseen circumstances, guests will be offered a reschedule or full refund.

Cruise Ship Cancellation Policy

If your cruise ship is unable to dock or misses the port, we will provide a 100% full refund.

Please allow 7 to 14 business days for the refund to be processed back to your original payment method.

We understand these situations are out of your control and will always take care of you.

Changes by Guest

Requests to change dates or times are subject to availability and must be made at least 48 hours in advance.

Agreement

By booking, you acknowledge and agree to all terms, conditions, and policies listed above.